Terms & Conditions

Customer Care

Welcome to the Customer Care section of One Trippy Shop, your go-to destination for unique and creative designs. We are passionate about bringing fresh and imaginative products to people who love to express themselves through fashion and accessories. Our diverse range of items includes t-shirts, phone cases, and much more, all designed with a touch of creativity and individuality.

At One Trippy Shop, we prioritize your satisfaction and are committed to providing top-notch customer service. Whether you have a question about our products, need assistance with your order, or simply want to learn more about what we offer, we're here to help. You can reach out to us using the contact form or the chat feature on our website. Our dedicated team will respond to your inquiries within 24 hours, ensuring that you receive the support you need promptly. Your confidence and trust in One Trippy Shop are important to us, and we're here to make your shopping experience as enjoyable and seamless as possible.

Privacy & Safety

At One Trippy Shop, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect the information you provide when interacting with our website.

1. Information Collection

We collect personal information from you when you place an order, create an account, subscribe to our newsletter, or use our contact form. The information we may collect includes your name, email address, shipping and billing addresses, phone number, and payment details. Additionally, we may collect non-personal information such as your browser type, IP address, and browsing history through the use of cookies and other tracking technologies.

2. Use of Information

The information we collect is used to:

Process and fulfill your orders, including shipping and payment processing.
Communicate with you about your orders, products, services, and promotional offers.
Improve our website, products, and customer service.
Personalize your shopping experience and deliver content relevant to your interests.
Administer contests, promotions, surveys, or other site features.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary to fulfill your order or as required by law. This may include sharing information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that these parties agree to keep your information confidential. We may also release your information when we believe it is necessary to comply with legal obligations, enforce our site policies, or protect our rights, property, or safety, or those of others.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure socket layer (SSL) technology to encrypt sensitive information, secure servers, and regular security audits. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings; however, this may affect your ability to access certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have separate and independent privacy policies, and we have no responsibility or liability for their content and activities. We encourage you to review the privacy policies of these sites before providing any personal information.

7. Your Rights

You have the right to access, update, or delete your personal information at any time. To do so, please contact us using the contact information provided on our website. You may also opt out of receiving promotional communications from us by following the unsubscribe instructions included in our emails.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

Wholesale Inquiries

At One Trippy Shop, we welcome wholesale inquiries and are excited to partner with retailers who share our passion for unique and creative designs. Whether you're looking to stock your store with our eclectic range of t-shirts, phone cases, or other products, we are here to help you make the right choices for your customers.

**Free Shipping on Orders Over $100**

We offer free shipping on all wholesale orders over $100, making it easier for you to access our products without worrying about additional shipping costs. Please note that while we strive to provide competitive pricing, we do not offer item discounts for wholesalers at this time. Our commitment is to ensure the quality and exclusivity of our designs, providing you and your customers with products that stand out in the market.

**How to Inquire**

To inquire about wholesale opportunities, please use the contact form or chat feature on our website. Provide details about your store, the products you're interested in, and any specific requirements you may have. Our team will respond within 24 hours to discuss how we can collaborate and meet your wholesale needs.

We look forward to working with you and bringing One Trippy Shop's creative designs to your customers!

Payment Methods

- Credit / Debit Cards
- PAYPAL

FAQ Section

Welcome to our FAQ section! Here, you'll find answers to common questions about our products, ordering process, shipping, and more. If you don't find what you're looking for, feel free to contact us using the chat feature or contact form on our website.

**Products**

**Q: What kind of products do you offer?**
A: We specialize in print-on-demand (POD) products featuring unique and creative designs. Our offerings include t-shirts, phone cases, mugs, posters, hoodies, tote bags, and more. Each item is designed with a focus on individuality and creativity.

**Q: Are your designs exclusive?**
A: Yes, our designs are exclusive to our store. We work with talented artists to create unique designs that you won't find anywhere else.

**Q: Can I customize a design?**
A: At this time, we do not offer customization services. However, we frequently update our collection with new designs, so be sure to check back often!

**Ordering**

**Q: How do I place an order?**
A: To place an order, simply browse our collection, select the item and size you want, and add it to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your purchase.

**Q: Can I change or cancel my order?**
A: If you need to change or cancel your order, please contact us within 24 hours of placing your order. After this period, we may not be able to accommodate changes as your order may already be in production.

**Q: Do you offer gift cards?**
A: Yes, we offer gift cards that can be used towards any purchase on our website. They make a great gift for friends and family who love unique designs!

**Shipping and Delivery**

**Q: How long does it take to receive my order?**
A: Our standard shipping typically takes up to 7 business days, depending on your location and the product ordered. Please note that production times can vary, as our items are made to order.

**Q: Do you offer international shipping?**
A: Currently, we only ship within the United States. We are exploring options to expand our shipping capabilities in the future.

**Q: How much does shipping cost?**
A: Shipping costs are calculated at checkout based on your location and the items in your order. We offer free shipping on orders over $100.

**Q: Can I track my order?**
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's progress.

**Returns and Exchanges**

**Q: What is your return policy?**
A: We offer free reprints or refunds for damaged products or manufacturing errors if you contact us within 30 days of purchase. Please note that we do not offer reprints or refunds for incorrect size or color ordered by the customer. For more details, please refer to our Return and Exchange Policy.

**Q: How do I initiate a return or exchange?**
A: To initiate a return or exchange, please contact our customer service team using the contact form or chat feature on our website. Provide your order number and details about the issue, and we will guide you through the process.

**Customer Support**

**Q: How can I contact customer support?**
A: You can reach our customer support team using the chat feature or contact form on our website. We strive to respond to all inquiries within 24 hours.

**Q: Do you offer wholesale options?**
A: Yes, we welcome wholesale inquiries. Please visit our Wholesale Inquiry section for more information and to contact us about wholesale opportunities.

**Miscellaneous**

**Q: Do you have a physical store?**
A: Currently, we operate exclusively online. This allows us to offer a wide range of products and unique designs.

**Q: How can I stay updated on new designs and promotions?**
A: You can subscribe to our newsletter or follow us on social media to stay updated on new arrivals, exclusive deals, and promotions.